Please select one.
●Issues already confirmed by the operations team are announced sequentially via in-app notifications. Please check in advance if your reported issue is already listed. ●You can also check the currently identified issues here.(https://support.tribenine.tokyo/hc/ja/articles/43667648378393) ●To help us identify the issue, please provide as much detail as possible, including the following: what problem occurred, what actions were taken, a screenshot that captures the issue, any error messages displayed, and the frequency of the issue. ●If you have any images or other materials that could help identify the issue, please attach them to your inquiry.
●Google Play Help: https://support.google.com/googleplay ●Apple Support: https://support.apple.com/ja-jp/contact ●Steam Support: https://help.steampowered.com ●Xsolla Support (for purchases made via Webstore): https://help.xsolla.com/ja ●Please provide specific details regarding the reported issue, including the purchased information (items, amounts, etc.). ●If you are unable to provide specific details such as purchase history, we may not be able to proceed the investigation.
●If your account is linked, you may transfer your account on your own. Please note that recovery through this support channel may not be available in such cases. ●Please answer all items as thoroughly as possible. If there are any ""Unknown"" answers or unanswered fields, we may need to follow up with additional questions. ●Based on the results of our investigation on each inquiry, if we are unable to verify your account ownership or if the provided information is insufficient, we will be unable to process your account recovery request. ●If the account is found to have engaged in activities that violate the Terms of Service, we will not issue a Transfer Code. ●If the account has already been deleted, we will not be able to issue a Transfer Code.
If your inquiry is related to multiple features, please select the most relevant one.
Here’s an article that may help resolve your issue based on the information provided.
You can find your Player ID at the bottom right of the title screen or copy it from the in-game menu
If your inquiry involves multiple platforms, please select the most relevant one.
If you use multiple devices, please enter the one most relevant to your inquiry. (Example: Android Xperia X Performance SOV33 / iPhone 15 MTMN3J/A / PC 83AL LENOVO)
E.g. JST / UTC+0900
Please input the date and time when you first experienced the issue. If you're not sure of the exact date and time, please provide an estimated timeframe.
If you have a screenshot of the Menu (≡) screen in the game, please check the 12 digits ID displayed below the badge.
※If you have access to the PC or Android device which you previously played on TRIBE NINE, please provide the Player ID of your newly created account.
[Android] Example of Model Name: Xperia X Performance SOV33, Xperia 8 SOV42
[iPhone / iPad] Example of Model Name: iPhone 15 MTMN3J/A, iPhone 15 Pro
[PC] Example of Model Name: 83AL (LENOVO), OMEN Laptop 15-en0xxx (HP)
●For purchases on Android OS: GPA Order number, Purchased Item, Purchase Amount (Price), Purchase Date(dd/mm/yy) ●For purchases on iOS: Order ID, Purchased Item, Purchase Amount (Price), Purchase Date(dd/mm/yy) ●For purchases on Webstore: Transaction ID, Purchased Item, Purchase Amount (Price), Purchase Date(dd/mm/yy) ●For purchases on Steam: Order ID, Purchased Item, Purchase Amount (Price), Purchase Date(dd/mm/yy)
Please select this option if you do not need a response. Depending on the nature of your inquiry, we may still reach out to confirm details.
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