If you are experiencing slow performance, loading issues, the game failing to launch, graphical problems, or difficulties downloading or updating, please try the following troubleshooting steps:
■If the error message provides a solution
Please follow the instructions in the error message.
■Check your device specifications
For TRIBE NINE's recommended system requirements and device specifications, see here.
*Even if your device meets these requirements, game performance may be affected by device condition or network environment. Thank you for your understanding.
■Ensure sufficient storage on your device
■Go to the upper left corner of the title screen and tap Menu (≡) > Clear Cache to remove cache files.
*Clearing the cache may cause some operations to take longer due to data updates.
■Close background applications
■Restart your device
■Check your network connection
Verify that your network connection (e.g., Wi-Fi) is stable.
*Try restarting your modem or router.
*Using public/free Wi-Fi may cause download issues.
*Check if Airplane Mode is enabled or if your device is set to automatically search for Wi-Fi networks.
If the issue persists after trying these steps, please contact us via the Contact Support button at the bottom of the site.