■Reporting game issues or providing feedback
Please click the Contact Support button at the upper right corner of the Support site. Select the "Type of Inquiry" that best matches your issue and contact us.
※Depending on the content of your inquiry, such as topics related to game guide, Internal details, or unofficially announced information, we may not be able to provide a response.
※We will carefully review the feedback you provide. However, if the issue is related to an error in the overall game, we may address it through official social media updates, in-game announcements, or direct fixes instead of providing an individual response.Thank you for your understanding.
■No response after contacting customer support
Our responses may not reach you due to your email settings. Please check the following:
========================
・Double-check your email address
*Please ensure the address you entered is correct.
・Check your email reception settings
*Replies are sent from the @tribenine-game.com domain. If you have domain restrictions enabled, please adjust your settings to allow emails from this domain.
・Check other folders
*Please check your spam or junk folder.
========================
*Inquiries received on Saturdays, Sundays, public holidays, or during company holidays, and inquiries requiring detailed investigation, may be answered on the next business day or later.
*Due to higher volumes after long holiday periods, response times may be longer than usual. We appreciate your patience.