・Please note that if you have deleted your account, we will not be able to provide a refund for that account.
・Please do not uninstall the app until your refund has been processed.
・If you reach out to us regarding a refund, we may need to check the status of your application. Hence, even if you have already applied for a refund, please do not delete your account until the refund is complete.
After you've requested to delete your account, you will no longer be able to log in to that account, and all data related to your account and personal information within the app will be deleted in one week.
Please use this feature only if you wish to delete all data related to your personal information within the app.
*Once an account is deleted, it cannot be recovered, and no refunds can be processed.
*If the account was not linked before the deletion request, the request cannot be canceled.
■Steps
▼How to Delete your Account from the App
Tap Menu (≡) in-game in the upper left corner, then tap Delete Data > Delete Account and follow the instructions.
*This cannot be done from the Title screen.
▼How to Delete your Account from Outside the App
*If you are currently able to log in to your account or have already linked it, please follow the instructions under "How to Delete your Account from the app".
If you are unable to perform the deletion yourself, please press the Contact Support button at the bottom of the site. For the "Type of Inquiry", select "Other inquiries" and contact us with your request and reason to delete your account.
■How to Cancel an Account Deletion Request
Once an account deletion request is submitted, the deletion will be completed at 22:00 GMT-8 (daily reset time) exactly one week after the request was made.
For example, if the deletion request was submitted on April 1, 2025 (Tue) at 00:00 GMT-8, your account will be deleted on April 7, 2025 (Mon) at 22:00 GMT-8.
If you wish to cancel your Account Deletion request, please complete the Transfer Account process and log in to your account again before the scheduled deletion time.
Please note that if the account was not linked before submitting the deletion request, it cannot be canceled.